Privacy Policy
- Purpose
- Information Collection, Use and Disclosure
Most of the information that we collect is the information that you give to us through services and activities under the TPA Agreements, customer service centres or programs, or otherwise (including, but not limited to, all personally identifiable information, “User Information”). We collect, receive, and may store User Information. User Information that we may collect, receive, and store may include your full name, user name, phone number, email address, billing address, shipping address, credit card information (including the credit card number, expiration date, and the full name on the credit card), billing history, trip history, vehicle license plate and jurisdiction, geographic and location information gained through the use of any of our mobile device applications, and postal code. We also may collect other supplemental information from various third parties. For example, if you incur a debt to TPA, we may conduct a credit check by obtaining additional information about you from a credit bureau, as permitted by law; or, if the information you provide cannot be verified, we may ask you to send us additional information, such as your driver license, credit card statement, or utility bill, to confirm your address, or we may ask you to answer additional questions on our website, via email, or through our customer service centers or programs. You can always choose not to provide any User Information, but then you might not be able to take advantage of all of our services. When you download, access and use our applications or website, information that does not identify you may be collected by TPA or our service providers to customize and improve user experience, improve our applications and services, understand usage and navigation trends in the aggregate, and determine the relevance of content, and for other planning and evaluation purposes. The information automatically collected is not linked to your personal information. In particular, we may collect:
- Website Details: Google Analytics or other analytics providers may also collect information about the parts of our application or website you use or third-party websites you visit when you leave our website;
- App Usage Details: When you access and use the application, we may automatically collect certain details of your access to and use of the app, including location data and other communication data and the resources that you access and use on or through the app; and
- Other information: we may collect information about your IP address, operating system, browser type, mobile network information. IP addresses also may be linked to User Information, to improve your experience while you are using our website.
How We Use Collected Information
We may use any User Information provided by you to serve you and to operate and maintain our services. For example, we may use any User Information to respond to your requests, to customize your future use of our website or services, to improve our website and services, and to communicate with you. Marketing Communications We do not use User Information that identifies you for any marketing purpose unless we have given you the choice to consent or withhold consent to such use at the time you provide your User Information, in which case we will honour your choice; but, we may use your User Information without your consent for non-marketing purposes and to send transactional messages. You may opt-out of receiving commercial email and other electronic messages from us by following the unsubscribe instructions in those messages or by updating the preferences in your account. When We May Disclose Information We may use third party companies to provide us with back-end support for our services, including, but not limited to, our mobile parking payments service, data storage and processing, web hosting and credit card processing. We reserve the right to partner with any third party to provide those services, and we may share User Information to those third parties to allow them to provide those services. We also may exchange information with other companies and organizations for fraud protection and credit risk reduction. Some of our third-party service providers are based outside Canada. Accordingly, some or all of Your User Information may be stored or processed in other countries and, while such information is in these jurisdictions, it may be accessed by their courts, law enforcement and national security authorities. For our mobile parking payments service, we have contracted with third party service providers to provide people with the ability to manage their parking needs from their mobile devices. The mobile payments application and transactions may be provided through servers outside Canada. We have contractually required the appropriate security and protection measures that meet our legal requirements and requirements of this Privacy Policy, and User Information can only be processed for the purposes of providing services to TPA. The mobile pay parking service is an additional method for collecting payment from people using pay parking locations. The only additional disclosure of your personal information is to our service providers’ staff for the purposes of managing the service. Your personal information is not disclosed to parking enforcement officers who enforce parking bylaws except to the extent necessary for the parking enforcement officers to conduct parking enforcement. We may also disclose User Information that we believe is necessary or appropriate: (i) to enforce our rights under the TPA Agreements, or any other agreements; (ii) to investigate or defend against any allegation or claim against TPA or involving our services; (iii) to assist governmental enforcement agencies or to respond to a subpoena in accordance with applicable law; and (iv) to protect the property rights and safety of anyone (e.g., if you are in an accident and are unable to communicate personal information to the appropriate authorities, we may provide User Information to the authorities). We also may release User Information if required to do so by law or by agreement, or if in good faith it is necessary to comply with any law or agreement. We may also share User Information, in our discretion, to the extent that such information is not readily personally identifiable, including, without limitation, with researchers or the public, such as data challenges or other public disclosures of data that is not readily identifiable.
- Safeguarding Your Information
- Links to Other Sites
- International Use
- Policy Regarding Children
- Toronto Parking Authority Changes
- Updates and Changes to Privacy Policy
- Notice of Collection of Personal Information
- maintaining and providing billing and payments
- tracking geographic areas where Users reside
- tracking the frequency of your usage of the [Platform]
- detecting and preventing fraud and ensuring safety and security
- improving our products and services, including functionality of the app
- conducting research into User behaviours or interests
- contacting you about this program and similar programs for marketing and non-marketing purposes; and
- purposes consistent with the above uses.