Frequently Asked Questions

  • General Overview

    • What is the Green P Parking App?

      The Green P Parking App takes parking to another level! This handy, free, mobile application allows you to easily find parking using the Green P Find Parking Locator. You can also create a Green P Account to pay for parking using Green P Mobile Pay on your phone for on-street parking and at non-gated (pay-and-display) facilities.

    • Can I download the app on my tablet?

      iOS users can download the Green P Parking App on their iPad, but a valid mobile phone number is required to create a Green P Account and pay for parking using Green P Mobile Pay. Android users cannot download the app on a tablet at this time due to limitations within the Android platform. Android users can visit parkgreenp.com on their tablets.

    • What is Green P Mobile Pay?

      Green P Mobile Pay is an additional easy and convenient way to pay for on-street parking and parking in non-gated (lots with pay-and-display machines) Green P parking lots in Toronto.

    • What is a Green P Account?

      Your Green P Account is a type of digital wallet created through Green P Mobile Pay. You sign up using the App on your smartphone or by visiting parkgreenp.com . You load funds into the Green P Account by way of a credit card or a PayPal account. Once funded, the Green P Account allows you to use funds from your Green P Account to pay for on-street parking and parking at non-gated (pay-and-display) parking lots using Green P Mobile Pay on your phone.

    • Can I still use the pay-and-display machines?

      Yes. If you choose, you can still pay by using a pay-and-display machine and displaying the receipt on your dashboard. All previous payment options, such as credit cards and coins, remain valid at the pay-and-display machines.

    • What are the benefits of Green P Mobile Pay?
      • You can pay for on-street parking and parking at Green P pay-and-display parking lots using your phone. No need to use the pay-and-display machine (pay from the comfort of your vehicle).
      • No need to place a receipt on your dashboard (Proof of Payment is done by virtual device). Receive mobile alerts 10 minutes prior to your time expiring.
      • Extend your parking time remotely.
    • Is there an app for Blackberry or Windows phones users?

      At this time, there is no app for older Blackberry devices or Windows phones, but users can access parkgreenp.com from their desktop or a mobile web browser. The newer Blackberry Priv can use the android version from the Google Play store.

      For an app-like experience on a Windows phone, you can take advantage of the Pin to Start feature in Internet Explorer. To do so:
      Open Internet Explorer on your Windows phone.
      Navigate to parkgreenp.com and allow the page to fully load.
      Tap More, then tap Pin to Start.

      Following the instructions above allows you to pin the Green P Parking App mobile web page to your Start screen and use it like a dedicated Windows phone app. For additional instruction on the Pin to Start feature, please visit the Windows phone how-to page.

    • How do I get the app?

      The free Green P Parking App is available for download on the App Store and Google Play.

    • How do I extend my parking with Green P Mobile Pay?

      One of the benefits of Green P Mobile Pay is the freedom to extend your parking session from a remote location, like a restaurant, office, or residence. If you’re using Green P Mobile Pay and your phone has service, you will receive an alert when you have 10 minutes left on your parking session. You can monitor how much time is left on your active session at any time by opening up the app, and selecting the Active Session in the menu.

      For On-Street Parking: Extension times can be purchases in 5 minute increments with a minimum of 15 minutes. If there is less than 15 minutes left of a paid parking period, then the minimum does not apply. (For more information, see “Why is it that sometimes I can extend parking and sometimes I can’t?”)

      For Off-Street Parking: Extension times can be purchased in 5 minute increments with a minimum of 30 minutes for off-street non-gated locations.

    • Is there a fee to use Green P Mobile Pay?

      There are no fees associated with the use of the Green P Mobile Pay system. Transactions are charged to your Green P Account at the same parking rates as current non-account based parking transactions.

    • How do I get started?

      Easy! All you need is a phone and a credit card or PayPal account. Choose one of the below methods for getting started:

      iPhone and Android users: Download the free Green P Parking App to your device.

      Blackberry or Windows phones users: Sign up by visiting parkgreenp.com online from your mobile browser or follow the link from the Green P.com website from your desktop.

      Basic cell phone users: Sign up at parkgreenp.com (the easiest and recommended way) or through an automated IVR touch-tone system.

      Visit How to Get Set Up on mobilepay.greenp.com for details.

      Your wireless carrier’s message and data rates may apply.

    • Where is Green P Mobile Pay Offered?

      Green P Mobile Pay is currently available for on-street parking and at all Green P non-gated (pay-and-display) parking lots in Toronto. To see if it is available in your parking location, just look for the following:

      For On-Street Parking: Location IDs can be found on the Hour of Operation Signs, and on the pay-and-display machines.

      For Off-Street Parking: Location ID signs can be found throughout the non-gated lot where you are parked and near the pay-and-display machine(s), or use the Find Parking function of the App.

  • Current Mobile Pay Locations

    • Current Mobile Pay Areas

      Mobile Pay is now available for on-street parking and at all non-gated Green P parking lots across the City of Toronto! Look for the signage.

  • Rates And Fees

    • Are there additional charges besides the parking rate when using Green P Mobile Pay?

      No. Normal parking rates apply and there are no service charges or other “fees”.

    • Does Green P Mobile Pay require a minimum purchase amount for a transaction?

      While there is no minimum purchase dollar amount, for off-street parking a minimum purchase of 30 minutes is required at all Green P Parking lots. For on-street parking, a minimum purchase of 15 minutes is required.

      This minimums are in place irrespective of the payment card method being used. A minimum payment requirement has always been in place for payment cards where paid parking is in effect, and is not related to the new payment method being introduced.

    • How do I set up my Green P Wallet for the first time?

      When using Green P Mobile Pay for the first time, you must create a parking session in order to load funds to your account. To start your first parking session and load your wallet follow the outlined steps:

      1. Enter the Location ID, licence plate, and length of stay.
      2. Select the button Charge Card.
      3. Select your preferred payment option (Credit Card or PayPal).
      4. Enter your payment details.
      5. A minimum of $20.00 is required to fund the wallet. A pop-up will appear to confirm this. Select Yes.
      6. Select Green P Account. The cost of your parking session will be deducted from the $20.00.
      7. You will receive a text message receipt confirming that your wallet has been funded with $20.00.
      8. A confirmation screen will pop-up displaying the details of your parking session and payment method. Select Yes to begin the session.
      9. You will receive another pop-up asking if you would like to receive your receipts through email.
      10. When you select Update Now you will be directed to the Profile page to enter your email.
      11. If you select Later you will be taken to the Active Session summary screen. If you decide to add your email later then you can update it in your Profile and then go to Options and select Email me receipts.
      12. A screen will appear letting you know that “You are parked!” Tap the screen to close.
      13. The Active Session screen will show up displaying the details of your parking session.

      When you initiate or extend a parking transaction the balance in the Green P wallet will be checked. If the balance in the Green P wallet is not sufficient for a parking session or when your account balance reaches $0, you will receive a notification. You may reload your account at that time.

    • What are the hourly parking rates?

      Regardless of whether you use Green P Mobile Pay or the existing pay-and-display machines or gated point of sales systems, the following rates apply:

      For On-Street Parking: Parking rates range from $1.00 to $4.00 per hour (HST Included).

      For Off-Street Parking: Parking rates range from $0.75 to $3.00 per half-hour (HST included). Using the app or visiting parkgreenp.com, all rates can be viewed by selecting a carpark using Find Parking, or you can enter a Location ID and select the Information Button for the parking rates.

  • Using Green P Mobile Pay

    • How Does Green P Mobile Pay Work?

      Green P Mobile Pay is an account-based app that enables you to pay for parking using your smartphone through an iPhone or Android app, or with a mobile browser, or with IVR and SMS on older phones. Green P Mobile Pay is available for use for on-street parking and in Toronto Parking Authority lots operated with pay-and-display machines (non-gated lots).

    • What’s a Location ID? How do I locate my Location ID?

      When initiating a Green P Mobile Pay transaction you will be requested to provide the Location ID where you are parking. The Location ID is indicated on the posted on-street parking signs, on the pay and display machines and in the Green P parking lot where the parking is being initiated. It is important to indicate the correct Location ID when parking so that Green P or Police enforcement officers can verify a valid parking session is in operation.

    • How do I know if my parking time was processed?

      Once a parking session is processed, an “Active Session” will appear in your Menu. The Active Session screen shows the start and end times of your parking session and a countdown timer will show the remaining amount of time of your current parking session at any point in time. If you do not see an Active Session, please pay at the machine to avoid being ticketed.

    • How do I know if Green P Mobile Pay is available where I parked?

      Green P Mobile Pay is rolling out to all paid on-street parking spots and is available at all Green P non-gated off-street parking lots in Toronto operated by pay-and-display machines. Just look for the Green P Mobile Pay logo on Location ID signs in your chosen spot.

    • I parked using the wrong Location ID or License Plate; can I change it?

      You cannot change a Location ID or license plate once your parking session has started. Before you complete the payment and start the parking session, you will receive a Confirmation pop-up, so remember to review the details of your session before you say “Yes”.

    • Can I change my notification alert to something other than 10 minutes?

      No. At this time, the time period for the notification alert feature cannot be changed.

    • Why is it that sometimes I can buy/extend parking and sometimes I can’t?

      For Off-Street Parking: Most Green P parking lots operate 24 hours per day 7 days per week with no restrictions. In certain limited circumstances parking is restricted overnight. If you attempt to buy or extend parking into these prohibited times the transaction will not be permitted. In addition, some Green P parking lots have periods when parking is allowed free of charge. Green P Mobile Pay will not charge for parking during these free periods.

      For On-Street Parking: Please check the posted municipal signs, which indicate the hours of operation that paid parking is in effect. Payment is required at different hours in a week. If you attempt to buy or extend parking into these prohibited times the transaction will not be permitted. In addition, there are periods when parking is allowed free of charge. Green P Mobile Pay will not charge for parking during these free periods.

      Remember, like many apps or mobile services, Green P Mobile Pay requires a good cellular or Wi-Fi signal. The connectivity of your personal devices is not under our control, and if you experience failure in wireless service, you will be unable to buy parking or extend your parking session remotely. In such circumstances, please pay for parking at the pay and display machine in the parking lot and place a receipt on your dashboard as proof of payment.

    • What if I have a specialty or vanity licence plate?

      People with specialty or vanity licence plates issued by any province may use Green P Mobile Pay. Simply enter the full licence plate numbers or letters as they appear on the licence plate. Make sure to correctly enter every letter or number on the licence plate in order to avoid a ticket. When you enter your licence plate be sure to avoid dashes, spaces and special characters.

    • I drive multiple vehicles. Can I add more than one license plate to my Green P Mobile Pay account?

      Sure! Green P Mobile Pay allows you to register multiple license plate numbers to your account. In addition, multiple users can add the same license plate number (say for a shared family car or company car) to their own account. For your convenience, Green P Mobile Pay displays all the registered license plates when you start a transaction and allows you to quickly select the vehicle you wish to park. The app also allows you to include a vehicle nickname such as “Red Car” to a specific vehicle so you don’t need to remember the license plate once it is registered.

    • If I don’t have my phone with me, can I use a different phone to pay for parking?

      Only your phone number and phone are linked to your Green P Mobile Pay account for security and verification reasons. If you don’t have your phone with you, make a payment at the pay-and-display machine and place the receipt on your dashboard as proof of payment. Alternatively, if you’re with someone who has a Green P Mobile Pay account, they can pay for your parking by simply adding your license plate number to their account. They can remove the plate from the account after the transaction is complete. You can return the favour someday.

    • When I use Green P Mobile Pay, I am receiving more time than I purchased. Am I being charged for this?

      As a service to you, Green P Mobile Pay adds up to 5 minutes of complimentary time to each initial purchase in most instances. You are charged only for the time that you select and not for any extra time added by Green P Mobile Pay. In some cases, your selected purchase time duration results in your parking time reaching the maximum. The time of your parking session will show this and you are not charged for the extra time.

    • Can I use Green P Mobile Pay for parking outside of the City of Toronto?

      No. Green P Mobile Pay is only available for paid on-street parking and at select Green P parking lots within the City of Toronto.

    • If my parking session has not yet expired, may I move and park my vehicle in another area without starting a new parking session?

      No. Your purchased time on an Active Session is non-transferable between other carparks or on-street parking or other vehicles and good until expiration at the location ID you entered. However, you can initiate a new parking session in a different location even if your current parking session has not yet expired. Each session will be charged separately even if the times overlap.

  • Accounts and Payments

    • How can I receive a receipt?

      You will only receive a receipt automatically if you have entered your email in the Green P account and select Email me receipts under the Options button. There are two types of receipts: wallet load receipts and parking session receipts. When you load your Green P Account with funds ($20 or more), you will receive a Wallet Load Receipt. When you pay for parking, you will receive a Parking Session Receipt.

      For Wallet Load Receipts: To view your wallet load history, select the Green P Account button in the sidebar menu, and press Recharge History. The recharge history will display all debit and credit transactions to the Green P Account.

      For Parking Session Receipts:  To view your parking session details,  select Parker History in the sidebar menu. When you select a specific transaction, more details are shown.  The mobile app only displays the last 10 transactions. You can also visit parkgreenp.com on a desktop computer browser, where you can see your entire transaction history. Please note, a tablet/iPad is NOT considered a desktop computer, and therefore will only show the last 10 parking sessions as per the App. The parkgreenp.com site gives you the option of generating a parking session report by month or by selecting a date range, which is downloadable as an Excel file. If you wish to print the Excel file all in 1 page, please ensure print options are set to “Fit Sheet on One Page” on Microsoft Excel before printing. If you need any further assistance please contact customerservice@greenp.com.

    • Can I use Green P Mobile Pay without having to link my credit card or PayPal account?

      Yes. In order to use Green P Mobile Pay, you must load the account using a credit card or PayPal account. Once the account is loaded, you can remove your credit card or PayPal account information from the system. By retaining the card number/account information in the system it provides a more convenient means to add funds to the Green P Account.

    • How do I use PayPal as a form of payment?

      New PayPal user:

      1. Select PayPal under Payment Card
      2. Select the Create An Account button
      3. You will be directed to fill out your details
      4. Read and accept PayPal’s User Agreement, Privacy Policy, and the Acceptable Use Policy before you can continue
      5. Press the Agree & Continue button
      6. You will be prompted with a pop-up asking you to confirm to charge $20 to your Green P Account
      7. To confirm select Yes

      Existing PayPal user:

      1. Select PayPal under Payment Card
      2. Enter your PayPal email and password
      3. Select Log In
      4. PayPal will display your account information and you can change anything that is incorrect
      5. Select Agree & Continue
      6. Select Yes on the pop-up asking you to confirm to charge $20 to your Green P Account.
    • Can I use Green P Mobile Pay without having to set up an account?

      No. In order to use Green P Mobile Pay you must set up an account first. However, you do not have to load funds to your account until you choose to pay for parking and you can still use the Green P Parking Locator from an account without loading funds.

    • Does my account expire?

      If there has been no activity on your account for 2 years, the Toronto Parking Authority has the right to close your account. Activity can include parking transactions, funding your account, and/or changing your profile information. In the unlikely event we close your account because of inactivity, any funds in your account will be refunded to you using the last payment method (credit card or PayPal) used to fund your Green P Account, less payments for pending transactions (if any). If we cannot refund your funds to the payment method last used (if any), we will attempt to contact you using the available information, and you will need to provide an alternative method for us to mail your refund in the form of a cheque.

    • How can I deactivate my Green P account?

      If you no longer wish to have a Green P Account, but still have money in your wallet you are able to have your money returned to your current payment method. You will need to deactivate your account from either a mobile or desktop browser.

      1. Log on your account at parkgreenp.com
      2. Under Settings select the Profile button
      3. Select Deactivate Account
      4. A confirmation message will appear, select Yes
      5. If PayPal is the current payment method of the account, you will be required to enter your mailing address for a refund
      6. Select the Confirm Deactivation button
      7. A deactivation confirmation message will appear letting you know that your money has been refunded to the last payment method to fund your parking account.
      8. Select Ok

      The remaining parking funds in your account will be refunded to you. The refund will be returned to the last payment method used to fund your Green P Account. If you have not elected to have your payment information stored in the Green P account environment your refund will be processed at the Toronto Parking Authority head office and a refund will be issued in the form of a cheque. If refund is by cheque, please allow 4 to 6 weeks for the refund to arrive from the time we receive your request. Be aware that once you deactivate your account, it can’t be reactivated. Your parking history will not be retained. If you wish to use a Green P Account again, you will need to create a new account. Repeated account deactivation may restrict your ability to create a new account.

    • How does my Green P Account use my email?

      We use your email address only to send you important information regarding your Green P Account including mailing out receipts and payment confirmations.

    • Is it safe to make payments via Green P Mobile Pay?

      Green P Mobile Pay is committed to protecting your customer information. The security of the system has been certified in accordance with payment card industry standards and conforms with the requirements of the Municipal Freedom of Information and Protection of Policy Act. Your payment method’s information (credit card or PayPal) is encrypted and your information is handled as specified in our privacy policy available here.

    • Can I access my parking history? How do I get receipts?

      Your Green P Mobile Pay transactions are saved and can be accessed two ways:

      To email a receipt of a parking session directly from the app, go to the Parking section of the Menu and select Parker History and select My Parking History. The App keeps a history of your last 20 parking sessions. Choose a recent session and select Email Receipt. This will send a receipt to the email address associated with the Green P Mobile Pay account.

      To view the entire parking history of your account, you may log in to your account through parkgreenp.com using a desktop computer browser and run reports as necessary. If you do not wish to add an e-mail to the account, you are able to download the parker history report to your computer.

    • How do I enable/disable auto-recharge function? Why am I being charged more than the replenish amount I choose?

      You can configure your account to automatically reload using the credit card or PayPal on file. Reload amounts are configurable with a minimum reload of at least $20. This can be found under Green P Account in the Settings section of the Menu:

      1. From the sidebar menu under Settings, select Green P Account.
      2. Under your payment method you will see the Auto-Recharge drop down menu.
      3. You can adjust the amount from $20 to values up to $100 (in $10 increments)
      4. Or select Off to stop Auto-Recharge.

      However, in situations when the replenishment amount you choose does not cover the cost of the parking transaction you are trying to initiate, the necessary amount will be charged in the increments chosen by you during the signup process or at the auto-recharge setting under Green P Account. For instance, the parking fee is $30 and you have $5 in your account. It would be necessary to replenish the account with $20(minimum required load) plus another $20 to cover the cost of parking. At this point you would have $15 in your account. The amount charged will not be two $20 charges, but one charge for $40.

    • My account is running low; how do I add more funds?

      When your account balance reaches $0, your account will be automatically replenished by your card or PayPal account on file with at least $20 or higher selected increments. If you have not opted to have payment card information stored in the system, or have not configured your Green P Account for auto-reload or your reload is not authorized, you will be notified that you need to add funds to your account at the time you try to initiate a new parking transaction:

      1. Start a parking session by entering the Location ID, licence plate and length of stay
      2. You can then view your current payment method and wallet balance.
      3. Select payment method
      4. If there are insufficient funds, a pop-up will confirm to load the wallet with the default amount of $20.00
      5. Select Yes to proceed
    • Can I use Green P Mobile Pay without having to link my credit card?

      Yes. In order to use Green P Mobile Pay, you must load the account using a credit card or PayPal account, but keeping the card number on file is optional. By retaining the card number/account information in the system it provides a more convenient means to add funds to the Green P Account.

    • Can I use Green P Mobile Pay without having to set up an account?

      No. In order to use Green P Mobile Pay or Find Parking feature, you must set up an account first.

    • What forms of payment can I use to fund my account? How do I change my wallet funding source?

      At the present time Visa, MasterCard, American Express credit cards or PayPal are the accepted forms of payment.

      To change your wallet funding source in the app:

      1. From the sidebar menu under Settings select Green P Acount
      2. Existing payment method which funds the current wallet will be displayed
      3. Hit Select Funding Source
      4. Choose your payment method
        • Credit Card
          • Select a different credit card (if already saved under Payment Card)
          • Or select Add Card and enter the details of the new credit card
        • PayPal
          • Select PayPal
          • Either enter your PayPal login or create a PayPal account.
    • I am downloading the app from the Play Store and it states I need to grant access to “Photos/Media/Files”. Why do I need to grant this access?

      The Android operating system contains default notices (such as “this app will access your “Photos/Media/Files”) to describe how an app may access information on your device, and you may have seen that it suggests that the Green P application powered by Passport may access your information, including music and photos. We do not have any method by which to access any files on your device except a local log file that documents your activity within our app only. This log file is stored on the same memory space as your photos and music, and Android therefore requires the disclaimer to indicate that we have access to that general memory space. Additionally, this log does not track your activity in any other app, nor does it contain data pulled from any other function on your device.

      We can access the file only when you submit a bug report. The data in the log file allows us to reproduce, and ultimately fix, any bug that you encounter during your use of the app. We can’t randomly or intentionally access the data stored on your phone or pull it from your device onto our servers in any circumstance except during the submission of a bug report. In other words, we only gain access to the local log file of your activity when you choose to send the data to us. We do not actively or passively observe your use of our app.

      You can read our Privacy Policy here.

  • Enforcement

    • Without a dashboard receipt, how do parking enforcers know that I have paid for parking?

      Each time you use Green P Mobile Pay, you will enter your license plate number and the Location ID, which identifies your parking session. Enforcement personnel will look up your license plate number and location to determine if you have paid. Do not place your phone in the windshield as proof of payment.

    • I paid with Green P Mobile Pay and received a violation. What can I do to contest my ticket?

      Regardless of payment method, you can always contest a parking violation. If you receive a violation when you have parked using Green P Mobile Pay, you can access your parking history to show verification of payment.

    • How can I avoid getting a parking ticket when using Green P Mobile Pay?

      Make sure you check the details of the confirmation notification before you start your transaction. Once a transaction has started, your current parking transaction will appear as an “Active Session” in your Menu. If you’re using the app and have a signal, Green P Mobile Pay will send a notification alert to your phone when you have 10 minutes left on your parking session. At that point, you can extend your session from your phone, subject to restrictions (see “Why is it that sometimes I can extend parking and sometimes I can’t?”). However, we cannot be responsible for any failure to receive a notification alert or extend your parking session because of any failures in wireless service or malfunctions with your wireless carrier.

  • Troubleshooting

    • I have paid for my parking session, but I entered the incorrect licence plate. What do I do now?

      If you have paid for parking and have not received a Parking Infraction Notice (PIN), please create a new parking session with the correct licence plate number. Then, email Customer Service at mobilepay@greenp.com containing the details of your transaction(s) and we will be able to provide a refund for the first session containing the incorrect information.

      If you have paid for parking and have received a PIN, please contact Parking Tag Operations by phone at 416-397-TAGS (8247), email parkingtags@toronto.ca, or visit any of the four Customer Service Counter Locations.

    • May I get a refund for any unused time?

      No. Refunds for unused time are not available.

    • I’m trying to create an account but it keeps saying “User Exists.” I’ve never signed up before. Help!

      Call us at 416-393-7377 during regular business hours Monday to Friday from 8:30 to 16:30 and we can help you sort out the situation. You can also send us an email at mobilepay@greenp.com.

    • I received multiple charges on my bank account after I used the app. I believe I am a victim of fraud. What can you do?

      Contact the bank associated with your payment method immediately if you believe you may be a victim of fraud. In addition, please call us immediately at 416-393-7377 or email us at mobilepay@greenp.com and we can help you determine if the charges are legitimate.

    • Can I add another phone number to my account?

      No. Each account is connected to a single phone number.

    • I have a new phone number. What do I do?

      If you have a new phone number, you will need to register a new account for that phone number. You can deactivate your current account online at parkgreenp.com and then sign up for a new account. The balance from your old account will be refunded back to you. If you had a credit card/PayPal account on file, the refund will be made to that payment method that last funded your Green P Account. If you did not have a credit card/PayPal on file, the refund will be by cheque. Please allow 4 to 6 weeks for a refund by cheque to arrive from the time we receive your request. Please note, you will not have access to your parking history from your previous account.

      For situations where you no longer have access to the phone number registered to the original account, please contact customerservice@greenp.com. Please allow 10 business days to allow for old funds to be transferred to your new account.

    • I have a new license plate. What do I do?

      You can register multiple license plates to your account. If you are parking with a new or different license plate number, register the new license plate number when prompted. If you no longer need the registered plate, you can remove it from your account.

    • My name and/or account information has changed. How can I change it?

      No problem. Using the app or parkgreenp.com, visit the Menu and access Profile under Settings to edit your name, email, and other account information.

    • My phone battery has run out and I can’t pay for my parking with Green P Mobile Pay. How can I pay for my parking?

      Use the pay-and-display machine on the parking lot where you are parked.

    • Why didn’t I receive a notification alerting me that my Green P Mobile Pay time is about to expire?

      Like many apps or mobile services, Green P Mobile Pay requires a good cellular or Wi-Fi signal. Check your phone’s coverage status and/or Wi-Fi signal. We cannot be responsible for any failure to get a notification alert or extend parking because of failures in wireless service or due to failure or malfunctions with your wireless carrier.

      Also, go to Menu > Options and make sure that the “Reminders” option is selected. Check your phone’s Push Notification settings and make sure that your phone has service. If you are experiencing any problems, let us know by visiting Menu > Send Bug Report on your app or on parkgreenp.com. We’ll look into as soon as possible.

    • Why am I receiving a time out error on Green P Mobile Pay?

      Green P Mobile Pay allows 90 seconds to complete a transaction before the system times out. If a time out occurs, simply begin your transaction again.

    • Why can’t I add more time to my Green P Mobile Pay parking session?

      If you are unable to add additional time to your parking stay, it is likely that you have attempted to park in a restricted location or time. (See: “Why is it that sometimes I can extend and sometimes I can’t?”) or you do not have to pay as no payment is required (free parking may be in effect – check posted signs for hours of operation).

    • Why do I get a “Locked Parking” error message?

      If you received a “Locked Parking” error message, be aware that we have manually suspended your account due to payment discrepancies or for other related issues. In such cases, please contact us by email at mobilepay@greenp.com or by phone at 416-393-7377 during business hours Monday to Friday from 8:30 am to 4:30 pm for more information.

    • How do I reset my PIN (Personal Identification Number)?

      You create your 4 digit PIN when you sign up for an account. If you wish to reset your PIN, click on the Reset PIN button on the Login page. You will be required to re-enter your payment card currently on file to verify your identity (we provide the last four digits to help you remember which card you used). After successfully verifying your payment card details, you will be taken to the Create PIN page, at which point you can reset your PIN. If you do not have a payment card on file, you cannot reset your PIN and will need to contact Customer Service for assistance at 416-393-7377 and press 4 for technical difficulties.

    • The app doesn’t work; I’m not getting notification alerts; it’s slow?

      Like many apps or mobile services, Green P Mobile Pay requires a good cellular or Wi-Fi signal. If you experience any issues with the app, check your phone’s coverage status and/or Wi-Fi signal first. The connectivity of your personal devices is not under our control, and we cannot be responsible for any failure to get a notification alert or inability to extend a parking session because of failures in wireless service or malfunction with your wireless carrier.

      Also, please be aware that sessions originated from the app, whether on iPhone, iPad or an Android device, receive notifications on the app and on that specific device (and not via text message).

      If you continue to experience problems, let us know by visiting the Menu > Send Bug Report on your app or email mobilepay@greenp.com and then restart the app. We’ll look into as soon as possible. Please remember that if you’re unable to pay for parking through Green P Mobile Pay for any reason, you’re still required to pay for parking and should do so at the pay-and-display machine in the location where you are parked and place a receipt on your dashboard as proof of payment.

  • For Mobile Browser and Basic Phone Users Only

    • What else should I know about text messages I may receive from Green P Mobile Pay?

      Text messages are subject to your wireless carrier’s standard message and data rates. Depending on the method you use to purchase parking, you may get up to eight text messages in relation to your transaction. If you don’t want to receive texts messages, please use our conveniently located pay-and-display machines to purchase parking.

    • How many text messages will I receive?

      The number of text messages you receive will depend on the number of parking transactions that you enter into and the method you use to purchase parking. Depending on the method you use to purchase parking, you may get up to eight text messages in relation to your transaction.

    • Do I have to sign up for text messages to park?

      If you purchase parking using parkgreenp.com , you agree to receive text messages regarding your parking transaction. This includes text messages to receive wallet receipts, and parking expiration reminders. If you don’t want to receive text messages you can use our conveniently located pay-and-display machines to purchase parking.

      When signing up, you can receive your account verification code by text message or via a phone call when you sign up for a Green P Mobile Pay account.

    • Am I charged for text messages that I receive from Green P Mobile Pay?

      Green P Mobile Pay does not charge for text messages we send to you, but text messages are subject to standard message and data rates charged by your wireless service provider.

  • Help and Support

    • How do I get support?

      Using the app or website, go to Menu > Send Bug Report and send us the details of your issue. If you need immediate assistance, call the Green P Parking App 24/7 Customer Service hotline at 416-393-7377 and follow the menu, or send us an email at mobilepay@greenp.com.